Monday, September 06, 2010
How do you upload videos?
Last Post 22 Jul 2010 12:44 PM by Kiley M.. 19 Replies.
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Lane C.
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21 Jul 2009 03:24 PM  
I am trying to upload a video to my website.
Jack B.
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20 Aug 2009 11:30 AM  
From your family website, just click Media --> Videos and then "upload video"

That should do the trick!
Bruce and Chantal
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16 Oct 2009 10:00 AM  
I've tried uploading video, but I get a message that says the video converting service isn't online. Are there only specific video formats that can be uploaded at this time?
Also- one feature that would be FANTASTIC is the ability to link to YouTube video..
Kiley M.
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16 Oct 2009 12:39 PM  
The video uploading issue should be resolved by the end of next week.

Also, you'll be able to pull in videos from youtube and other video sites at some point in the near future, but we don't have a release date set for that enhancement yet.

Thanks for your feedback!
Kiley Madison
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Bruce and Chantal
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16 Oct 2009 01:49 PM  
Kiley-

I know this is off-topic to the video issue, but will there be functionality available at some point to include images in forum posts in the text editor?

Thanks!
Kiley M.
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16 Oct 2009 02:12 PM  
I'll pass that on to see if it is something that we can add to our road-map, but are you aware that comments can be added to each photo? Would that accommodate what you are trying to do or do you have a different purpose in mind?

Thanks,
Kiley Madison
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Bruce and Chantal
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16 Oct 2009 09:50 PM  
Kiley-

Yep, I know that comments can be added to photos. Main reason is that sometimes, lets say to summarize an event, just adding a photo to an article (either in the forum or in a homepage article) helps punctuate the text, and also to have a photo in the context of the text, not vice-versa.

As well, I do find the fact that when you return from viewing a photo using an album sort in the photos media link that you return to a list of ALL the photos again to be rather irritating. Last comment on photos- a slideshow feature of some sort for an album sort would be nice.

Anyways, a rainbow with a pot of gold at the end in my back yard would be nice, too!

Loving this system- family is getting into it!
Kiley M.
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17 Oct 2009 07:51 AM  
Thanks again for your feedback! I'll pass your ideas and the photo return issue you mentioned on to our development team.

Thanks!
Kiley Madison
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Kiley M.
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03 Nov 2009 04:42 PM  
Hi, I just wanted to follow up a make sure you knew that the video module is working more robustly now if you want to give it a try. Thanks for your patience!
Kiley Madison
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Doug
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22 May 2010 03:24 PM  
I've got two uploaded videos (avi & mpg4), sitting for hours in main Video directory, churning away, trying to convert. Something is hanging up. I'd just as soon do the converting myself with a utility I have, which converts to every video format. What is the format you convert to? With current problem, how do I stop process and delete the two files?
Kiley M.
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23 May 2010 03:08 PM  
Hi Doug,

Thanks for letting us know about this issue. I'll have our development team look into it ASAP.

Thanks,
Lane
Kiley Madison
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Doug
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24 May 2010 05:11 PM  
Into third day, and both videos still cranking away converting format.
Kiley M.
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25 May 2010 09:13 AM  
Hi Doug,

Our development team has identified the issue and they are working hard to resolve it. I will send you an update as soon as they have made progress.

Thanks for your patience!
Kiley Madison
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Evan B.
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26 May 2010 07:39 AM  
How come I cannot play any of the video files?
I cannot even play the the FamilyDetails Demo
Kiley M.
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27 May 2010 10:43 AM  
Hi Doug/Evan,

Both of the issues you have mentioned have now been fixed. Sorry for any inconvenience caused by this.

Thanks!
Kiley Madison
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Barbara D.
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30 Jun 2010 02:04 PM  
I can't upload a video - Please let me know when this issue is fixed - Thanks
Kiley M.
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01 Jul 2010 08:51 AM  
Hi Barbara,

Out development team is looking into this now.

Thanks!
Kiley Madison
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Madeline E.
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19 Jul 2010 01:21 PM  
I have been trying to upload videos, but they want come up! What is the problem?
Kiley M.
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22 Jul 2010 09:44 AM  
Hi,

It looks like we a re having another intermittent problem with some videos that have been uploaded. Our development team is working on it now.

All videos that have been uploaded should now be processed and ready to play on your family website. Sorry for the inconvenience caused by this!

Thanks!
Kiley Madison
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Kiley M.
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22 Jul 2010 12:44 PM  
This problem has been resolved. When you upload you videos they should be converted and viewable within a few minutes.

Thanks for your patience!
Kiley Madison
FamilyDetails.com Support Team
support@familydetails.com
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