I keep uploading videos and they are being cut short.
I have upgraded my service... Shouldn't I have the use of full video upload???
This aren't very videos either. Only about a 1minute and 7 seconds..help

Hi Julie, this is a known issue that we are working on resolving asap. Sorry for the inconvenience!

This issue has been resolved. Sorry again for the inconvenience!

This issue still has not been resolved. The site will not load any video now. There are a couple of videos that have been loading from a couple of months ago still in a pending status!!!... I am highly frustrated with this function as it has never worked properly.

Hi Julie,

I sincerely apologize for your frustration. Form reviewing our logs, I know that there have been hundreds of recent successful video uploads, so I'm not sure what could be causing the issues you are experiencing. However, I will have our technical team look into this ASAP.

Thanks!

BTW - You may need to delete and re-upload any video that appears to be hung up in a pending status. Sorry for any inconvenience caused by this.

Thanks!

Hi Julie,

Our technical team has made some updates that should eliminate the prior issues your were having. Can you please try uploading a video and let me know if it now works ok for you?

Thanks!