I am still trying to get my site up and running and have sent email to support and the owner
and have not heard from nobody

Hi there,

I'll be more than happy to assist! What exactly is going on? Are you able to login to your site?

Hello - I'm afraid that we don't have a user manual just yet. If you view our feature slides at the link below, you may get a better idea of what you can do with your site.

http://www.familydetails.com/Family-Website-Features.aspx


Please let me know if you have any additional questions. I'm here to help!

I'm having a hard time uploading picture or really just trying to add anything on the website without being kicked back to my home page. What is going on?

Hi Lupita,

Time outs occur if you leave the page idle for more than 20 minutes. Please try again and let me know if you experience further issues.

ok, well I just logged on an I was trying to also create a poll and it keeps sending me back to the home page. I like the page, but it's difficult to advance with anything when you keep getting booted out.

I also cannot create my articles...it keeps giving me an error message

Hi Lupita,

I'll have our technical team look into the issues you are experiencing ASAP today.

Hi Lupita,

The Blog/Article issue you mentioned has been corrected.

We aren't to reproduce the issue where you are getting redirected back to the home page. Are you sure you had an active session? Please try refreshing the page before adding new content to ensure that your session is still open. If you have a page open for more than 20 minutes while in the middle of adding new content, you may get the behavior that you described.

Hope that helps!

Kiley, I tried your recommendation of going directly to the polls after signing in. I know I was not idle, but I figured I would give it a try just in case. It still kicks me out when i try to click on the question to type in the Poll information. Can you please look into that?

Hi Lupita,

Do we have your permission to login to your account and post a test poll to try to replicate the issue?

Yes...you do have my permission to log in my account

I am having the same problem! i can't do anything without being bumped back to the home page. its super frustrating!!!!!

Hi Ashley,

Thanks for letting us know the you are having the same issue. We weren't able to reproduce the problem, but I'll have our development team revisit the issue.

May I ask what operating system and browser you are using? Have you by chance tried to use another browser?

Thanks!